Our products are secured in specialized packaging to withstand the journey. However, accidents during transit can happen.

• Verification: Upon delivery, please inspect the external packaging.

• Mandatory Filming: We strictly require all customers to film the opening of their package. This video serves as your proof of condition upon arrival.

• No Video, No Return: Please note that any claims of physical damage or missing components made without a supporting unboxing video will be automatically declined. This policy is firm to ensure the security of our boutique production line.