FAQ
Company
The name of JAM came from the combination of our founder name (Jazz) and the industry (Additive Manufacturing).
JAM STUDIO started officially in the close to the end of 2025.
JAM STUDIO located in Hồ Chí MInh City, Vietnam. We don't generally offer in-person shopping as of this moment.
Shipping and Returns
Because we value quality over mass production, JAM Studio does not hold inventory. Every Case Card is handcrafted specifically for you once your order is placed.
Please note the following lead times based on your selection:
- Signature - 3 business days
- Limited - 5 business days
- Bespoke - 2 weeks minimum
Note on Bespoke Orders: Our Bespoke service requires extensive craftsmanship. Lead times start at two weeks and may vary depending on our current artisan queue. We appreciate your patience while we create something unique for you.
We currently ship within Vietnam only. Unfortunately, shipping internationally meant products didn't deliver half the time, and cost you a fortune. We hope to find a way to ship internationally soon!
Because our products are made-to-order, we accept returns on Signature and Limited items within 14 days of delivery. Please note that Bespoke orders are final sale due to their custom nature. For full details on how to start a return, visit our Shipping & Returns page.
We’ll fix it! Please email us at jam3d.design@gmail.com within 48 hours with photos and videos of the damage. You can find more info on our Shipping & Returns page.
Products
What is a Card Case?
The Case Card is JAM STUDIO’s re-imagining of the everyday card holder. Rather than settling for a plain, flexible plastic sleeve, we took inspiration from the phone case. We believe your card holder should be an expression of your personality. Our Case Cards are built to be rigid, durable, and visually striking—offering a "hard-shell" approach to your essentials. Just as you choose a phone case to match your style, you can now do the same for your most-used cards.
How do I use it?
The Case Card is designed for a "Two-Card Lifestyle." It features two dedicated slots for your most essential card, typically an ID, an access card for your office or apartment, or debit/credit card.
Intentional Carry: We believe two cards is the "sweet spot." A single card feels restrictive, but two cards give you the flexibility you need while keeping your carry light, minimal, and intentional.
Modular Design: Every Case Card features a built-in attachment point. You can clip on a lanyard or charm of your choosing to further personalize how you wear and carry your setup.
Yes! We offer a Bespoke service for those looking for a truly one-of-a-kind piece. Whether it’s a specific aesthetic or a unique functional requirement, we work closely with you to bring your vision to life.
Because these are designed and crafted from scratch, Bespoke commissions have a minimum lead time of 2 weeks. To start your custom journey, please visit our Bespoke Page and fill out the inquiry form at the bottom. You can also reach out to us at jam3d.design@gmail.com if you have preliminary questions.
To keep your Case Card looking its best, follow these care guidelines based on the type of case card:
Signature (PETG): These are durable and heat-resistant. You can clean them with lukewarm water and mild dish soap. Avoid harsh chemicals or extremely high temperatures to maintain the structural integrity.
Limited & Bespoke Tiers (Resin & PETG): These contain precision resin-printed parts for high detail. Resin is more sensitive to prolonged UV (sunlight) exposure and drops on hard surfaces. We recommend wiping them with a soft, dry microfiber cloth. Avoid alcohol-based cleaners, as they can dull the finish of the resin parts.
We offer three type case card that suit your style and needs:
Signature: Our essential collection. These are made from high-quality PETG, designed for maximum durability and daily utility with a 3-business-day lead time.
Limited: These are released in small batches with unique designs. They often feature resin-printed components for finer detail and more intricate aesthetics. These have a 5-business-day lead time.
Bespoke: The pinnacle of JAM STUDIO. This is a 1-of-1 service where we design a Case Card specifically for you. It features a mix of premium resin and PETG, requiring a minimum of 2 weeks for design and craftsmanship.
3D Printing
At JAM STUDIO, we utilize two primary types of 3D printing to create our Case Cards. Each method offers a different balance of strength and detail:
FDM (Fused Deposition Modeling): Used for our Signature tier. It works by melting a filament (like PETG) and layering it precisely from the bottom up to create a durable, rigid structure.
SLA (Stereolithography): Used for our Limited and Bespoke tiers. This process uses a laser or light source to cure liquid resin into solid, high-detail parts, allowing for the intricate textures and designs that define our premium cards.
Want to explore the specifics of our process on our Materials & Manufacturing Page.
While our designs vary, the foundation of almost everything we create is Recycled PETG.
We chose this as our primary material because it strikes the perfect balance between high-strength durability and environmental responsibility. By using recycled filaments, we ensure that every product—from our Case Cards to our future studio essentials—is built to last while minimizing our plastic footprint.
For our more intricate designs, we also incorporate high-precision resin to achieve fine details that traditional methods can’t match.
Curious about our sustainability mission? You can read more about our sourcing and production on our Materials & Manufacturing Page.
We primarily use Fusion 360 to handle the precision engineering and complex geometry of our products. However, every design begins away from the screen—we always start with pen and paper.
Hahaha nice try! That's our secret recipe 😉